Service Commitment
Our company is committed to putting customer needs first, providing genuine spare parts, technical consultation, installation guidance, free testing, generator modification and optimization, and continuous personnel training. Upon receiving feedback on quality issues, we respond within 24 hours or dispatch after-sales service personnel to the site as soon as possible. We follow the principle: if the customer is not satisfied, the service is not over.
Service System
Pre-Sales Service
Our expert engineers provide technical consultation and pre-sale planning advice, such as generator type selection, component procurement, and engine room design. We also answer questions about issues customers face and provide related technical guidance.
After receiving customer notification, our company will send professional technical staff to the installation site to provide installation guidance, generator adjustment, and assist customers with acceptance procedures.
After-Sales Service
Free engine room and power distribution system design
Free installation and adjustment guidance
Free technical training and maintenance guidance for operators and maintenance staff
Maintenance and care advice
Customer records for service tracking, regular performance inspection, and lifetime maintenance to ensure maximum satisfaction
Genuine spare parts available year-round, with engineers ready to provide technical support anytime
Note:
Warranty period: one year or 1000 cumulative operating hours (whichever comes first). Any damage caused by manufacturer assembly errors, improper design, or material selection is covered by the supplier.
Wear parts and regularly used generator components, such as those damaged due to improper use or poor maintenance, are not covered under warranty. After the warranty period, all parts are sold at cost, and our team will repair on-site or at the factory until the generator operates normally.
